Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Value for money

I contact support on the identification that they auto-newed my hosting account for 12 months for a URL that is no longer active.

I contacted their customer support. I explained the situation about the URL no longer active and I wished to cancel the hosting account.

I was trying to be reasonable by saying that they could keep a month's hosting and refund me 11 months.

They simply stated no refund for renewals. I tried to explain the situation again and repeated the offer but the simple reply was no refund.

I find this very frustrating as I requested a part refund well within 30 days of the payment made but they simply have aim to make a much money as possible and ingore their customer experience.

Product or Service Mentioned: Ipage Web Hosting.

Reason of review: Poor customer service.

Monetary Loss: $147.

Preferred solution: Full refund.

I didn't like: Unauthorized charges.

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